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Indexing never finishes

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Indexing never finishes

Problem

The indexing progress bar is hanging for more than an hour

In rare situations, Jira configuration may prevent our indexing service from accesssing issues on your Jira.

Solution

  1. Follow the steps in the App Permissions 

  2. Contact our support and make sure to include your Jira URL

Our support team will help if your indexing is stalled.

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